Skills Institute

Working with people who are covertly abusive can be difficult to recognise, understand and deal with. These people are not openly aggressive and keep their aggressive intentions and behaviours carefully hidden but can be very underhand and devious in their day-to-day behaviour.

Do you feel you can’t quite put your finger on what’s wrong with an employee’s behaviour and yet feel manipulated? This course will equip you with the skills, knowledge and strategies to manage this behaviour effectively.

Participants will learn:

• To recognise the tactics and habits of manipulative people.
• To be equipped with strategies to deal with covert abuse.
• To avoid the covert aggression game.
• Effective management skills.

Facilitator: Caroline Dean is an experienced consultant with a sociology background who specialises in dealing with workplace conflict issues to create positive cultural change. Her insightful approach leads to practical and positive outcomes for both small and large businesses.