Managing Challenging Behaviour

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Outcome

A Statement of Attendance.

Prerequisites

None

Location

At your workplace or at the Campbell St, Alanvale and Burnie training facilities.

Cost

$210 per person.

Duration

5 hours.

Dates and times

Please register your interest as course dates are set subject to demand.

For bookings and further information call 1300 362 175

This interactive course is designed for front line employees or anyone dealing with people on a
daily basis. It will equip participants with the practical skills, knowledge and strategies to manage challenging behaviour and improve workplace relationships.

Participants will learn:

  • About the roles and habits of challenging behaviour. What do these people really want?
  • How to employ your natural communication style to minimise, contain and avoid unnecessary conflict situations.
  • To discover the common mistakes people make.

Facilitator: Caroline Dean is an experienced consultant with a sociology background who specialises in dealing with workplace conflict issues to create positive cultural change. Her insightful approach leads to practical and positive outcomes for both small and large businesses.